Complaints Procedure
Goods, purchased from us, in case of justifiable reason, can be returned or exchange for another product – and if is damaged you can claim products. If you choose one of these options, we recommend the following procedure: Goods complaints will be dealt with according to the law within 30 days of receiving the product warranty along with the invoice, mentioning the complaint. The customer will be informed by email of receipt of goods to the complaint. After the execution will again be informed by e-mail to the complaint fell. Send goods to complaint clean. Wrap in a suitable container. The carrier is not liable for poorly packed shipments and manufacturers will not accept warranty for goods damaged in transit.
Procedure for replacing goods:
Take photo of invoice and write your name, order number and your request on the exchange. We recommend to check the availability of items on the web www.x-zbozi.cz who want to replace it (you can also write alternative variant). Once the shipment will arrive on the exchange, will be immediately replaced and sent the following working day. Then you will receive an email with shipping parcel number. In the event that the exchange will be for less than the original amount, please send us the account number so we can return the overpayment. If the exchange will be higher, we will send goods on delivery.
Withdrawal from the contract:
Buyer has the right within 14 days of receipt of goods on its return without giving a reason. The goods must be returned in good condition, no signs of use. It must also be accompanied by an invoice and the account number to which you wish to return the amount. For a refund, the seller has 30 days of receipt. Upon receipt of returned goods (withdraw from the contract) to the seller, the buyer will be sent an amount corresponding to the price paid for the goods. Goods that are returning back DO NOT cash on delivery. Thus incoming shipment will not be accepted.
The rights and obligations of the seller:
The seller is obliged to execute binding order and send the ordered goods to the specified delivery address. An integral part of the consignment is also an invoice for the goods purchased. All personal data provided during the registration process are confidential and can not be used for other purposes. Seller has the right to refuse an order if the buyer has repeatedly fails to meet its commitment to remove the goods and pay the purchase price. Seller has the right to withdraw from the contract (binding order) if the goods are not in stock and agrees with the buyer on a different order.
Other arrangements:
Defects must be lodged with the seller without undue delay in accordance with § 599 of Act No. 40/1964 Coll. as amended by Act no. 285/2009 Coll. The warranty does not apply to goods worn by the buyer due to its common use in accordance with § 619 of Act No. 40/1964 Coll. as amended by Act no. 285/2009 Coll. Such goods will be taken to a complaint procedure Returns is considered a unilateral withdrawal from the contract pursuant to § 53 par. 7 of Law no. 40/1964. Civil Code, as amended. The deadline for refund when withdrawing from the contract pursuant to § 53 par. 7 of the Civil Code is 30 days from receipt of the withdrawal from the contract. The returned goods must also attach a copy of proof of purchase or other means that buying goods at our company. The cost of sending goods back always paid customer, if the customer will be acknowledged claim offset postage necessary amount. The receipt of returned or claimed goods we will inform you via email. The complaint settlement decisions seller's professional assessment. Up to 30 days from receiving the product warranty, we will inform you of the outcome of the complaint through the complaint protocol that will be sent to your address.